When you say something in a heated situation and then regret it. If you’re human, it happens. Best thing to do is realize you’re human, What was said, was said, the bell has rung, and there’s no taking it back; apologize and tell yourself you’ll do better next time....
A lot of people get referrals; the problem is not knowing what to say when they follow up. After thousands and thousands and thousands of calls, here’s what we like: 1. Call the person, state your name and who you were referred by Smile (they can hear it in your...
We’ve all read the statistics about how 90% of new businesses fail, but it seems like that’s only 1/2 the picture… The reality is that most of that 90% that “fail” actually FAIL TO LAUNCH – they just don’t know what to do, so...
Most people think that to control the conversation or a sales presentation, they need to be the ones with the mic. But that doesn’t seem to be true. Think about it, who controls the conversation, the one who asks the questions or the ones who’s doing all the talking?...
